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Frequently Asked Questions

The UPMC Dental Plan

Toll-free Customer
Service Number
1-866-604-8515

United Concordia is pleased to serve the dental insurance needs of UPMC employees and their families. UPMC and United Concordia are partnering because we care about your and your family's oral health. Oral health problems often tax the immune system, which can expose you to greater risk of illness and infection. To help maintain a healthier smile and a healthier you, we encourage you to follow the advice of your dentist and the American Dental Association. Your dental plan emphasizes preventive care to help avoid costly procedures commonly caused by delayed treatment.

The UPMC Dental Plan provides you with access to more than 130,000 total dentist locations nationwide through our Advantage Plus network. If your dentist does not currently participate in our network, you may still use your dentist but your out-of-pocket expenses may be higher. Visiting one of our participating providers helps lower out-of-pocket costs and eliminates the need to fill out claim forms.

New to your dental plan in 2008: Smile for Health^Ž Dental Benefits!
The Smile for Health^Ž Maternity Dental Benefit provides pregnant women an additional dental cleaning during pregnancy. This extra cleaning can help prevent periodontal (gum) disease, which has been linked to premature and low-birthweight babies, as well as help control pregnancy gingivitis. Click here for more information.

The Smile for Health^Ž Enhanced Dental Benefit further extends your current coverage by providing additional diagnostic, preventive and periodontal services and by increasing the amount your plan will pay toward these services. The services offered help treat periodontal disease, which has been linked to diabetes, heart disease, stroke and respiratory disease. Click here for more information.

How do I find a dentist? - If you would like to locate a participating dentist or check on the participation status of your current dentist, simply click on the button below:

If you do not see your dentist listed and would like to nominate your dentist for participation, please email his or her name to Customer Service.

What if I have a question? - If you have a question about your dental benefits prior to being enrolled in the program,

Visit the Frequently Asked Questions section
email Customer Service
call our toll-free Customer Service number at 1-866-604-8515
UPMC DirectLink -- 800-994-2752, option 2

After you are enrolled, visit My Dental Benefits for online access to your benefits detail, claim history, claim status, eligibility information and more!