Dental Electronic Services

United Concordia is pleased to offer you various automated resources to help you find the information you need, when you need it. As such, we have two departments that both feature automated services to help you:

Our Dental Electronic Services Department provides customer support for those dental offices, clearinghouses and practice management vendors that utilize our Internet based applications or Electronic Data Interchange (EDI).

Our Internet Based Applications:

Xpress Claim - Xpress Claim gives you the ability to submit requests for payment, predeterminations and encounters via the Internet and receive the results of the adjudication immediately. Click here to register for Xpress Claim.

My Patients' Benefits - My Patient's Benefits allows dental offices to check eligibility, benefits, claims status, procedure code information, maximum/deductible accumulations, allowance information and service history all from the comfort of your office chair via the Internet. Available 24 hours a day, 7 days a week*, My Patient's Benefits is designed to fit your schedule. Click here to register for My Patient's Benefits.

Our EDI Applications:

File Claims Electronically-EDI (EDI) - In order to avoid the delays and hassle caused by filing paper claim forms and avoid the need to contact our Customer Service departments, we have implemented the ability for you to send you claims, eligibility and claim status requests to us electronically. These functions can be performed directly with us if your practice management software allows for a direct connection to United Concordia. Click here to register for a direct connection with us Electronic Data Interchange (EDI). If you want to send your claims and inquiries through your clearinghouse, call Dental Electronic Services as (800) 633-5430.

For more information on these systems, email Dental Electronic Services or call us at (800) 633-5430.

United Concordia is a corporate member of National Dental EDI Council, a non-profit organization promoting electronic commerce in the dental benefits industry. NDEDIC offers educational opportunities, collects and provides information, and creates and promotes forums for dental EDI.

Customer Service

Our Customer Service Department oversees our automated telephone response system, otherwise known as the Interactive Voice Response System or IVR.

Interactive Voice Response (IVR) System - United Concordia's IVR system provides dentists with 24/7* access to current patient benefit information stored in United Concordia's databases via the telephone. You can choose to listen to the information while still on the telephone or request that the information is sent by fax or mail. You can request information on eligibility, claim status, pre-determinations, orthodontia, procedure history, maximum/deductible accumulations, co-payment listing and fee schedules. You also have access to services such as coinsurance/cost share information and procedure allowance. Access the IVR system by calling our main Customer Service number at (800) 332-0366. (Please note: OCONUS dentists do not have access to this system, as it does not have the ability to communicate in all the necessary languages)

* Except during system maintenance